Resistance, Challenges to Power and the Impact of Policy in Systems Implementation
نویسندگان
چکیده
With the negative impact of system implementation failure, it is important to recognise the issues surrounding system selection and implementation. Inspired by the work by Markus (1983), this paper focuses on the issue of resistance towards a new system and the impact policy has on diminishing opposition. A case study exploring the resistance associated with the selection and implementation of an enterprise-wide student learning management system is provided and discussed in detail. It was discovered that the enactment of policy legitimises power, establishes discourse and limits resistance.
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